Introductions are in order!
So please take some time to meet the people who are responsible for making your visit to Daniels BMW a pleasant and welcoming experience. These honest, hard-working, and dedicated people have all made a commitment to being a part of something great. Or perhaps more accurately - they are something great!
Although you may not know it, the first person you'll invariably speak with at Daniels BMW is our ever-smiling receptionist, Kelly Barron. She sets the tone for your visit with us - and you'll know right from the start that you've come to a friendly place.
Who handles the details? First in line for that job is Business Manager Jean Falise. Keeping financial arrangements simple is the first step in the pain-free purchase process enjoyed by Daniels BMW customers. The support of a dedicated office staff is reflected in every process.
Our sales staff, under the guidance of Sales Manager Jay Fretz, is unanimously as responsive and in-tune as the vehicles they sell! Well-informed and empowered to manage each transaction from beginning to end, these individuals take pride in their ability to match our customers with the car best suited to their needs. Please get to know each of them by clicking on the links corresponding to their photos.
"What impresses me most is that it is so rare for an organization, especially an automobile dealership, to have such a consistent service attitude throughout the organization. I would like to know your secret, but I suspect it is the quality of personnel you have." - A satisfied Daniels BMW customer.
left to right: Jean Falise, Christopher Mesch, Jeffrey Pecsek, Gregory Clarke, David Hackett, Richard Hughes, Jay Fretz, Mark Sackett,
When we say a top-down approach to customer service, we're not just talking convertibles! We're all focused on our customers and making sure that they drive away having had the best experience possible. Our Service and Parts team - with an average term of service hovering at 17 years - is integral to making that happen everyday - for every customer. Very few dealerships can boast Daniels' BMW achievement of winning the BMW Center of Excellence Award all 9 years that the award has been in existence. This coveted honor is based on customer satisfaction surveys, and reflects the Daniels BMW commitment.
"A helpful suggestion saved me a lot of money on snow tires last year. The service department is outstanding in my opinion. When they repair an item it is done right the first time
® BZ RESULTS © 2007